Update on technical issue at affected stores in the North Island
We apologise to any of our customers who shopped with us across the North Island on Monday morning. We work hard to bring New Zealanders value and hundreds of great specials every week. The delay and the mismatch between shelf and checkout price has not been the experience we strive to deliver for our customers every day.
We are asking customers who believe they were impacted by this technical issue to please visit the original store where they shopped for a refund. If you still have a receipt, please bring it into the store with you as this will make for a quicker experience in store. If you don’t have a receipt, please still head into the original store where you shopped on Monday and please give as much information as you can about your shop to Customer Service to receive your refund – such as the time you visited the store or what you purchased. Customers who were undercharged will not be asked to pay any difference.
We value our customers’ trust and we sincerely apologise for this experience.