Press release

Foodstuffs announces infant formula security changes 

12 May 2015 - 4.00pm

Following discussion with the Ministry for Primary Industries (MPI) we can confirm that our stores will be implementing some variations to the infant formula security protocols that have been in place since the threat was announced in March 2015.

Across our New World, PAK’nSAVE and Four Square stores we will continue to have in place additional supply chain security measures and our customers can still expect to see heightened security and signage advising customers of the threat. As we move into the next phase of managing this threat, there will no longer be an ‘Infant Formula Monitor’ at shelf. Instead check out staff will be prompted via our point of sale systems to remind each infant formula customer of the need to check for tampering and the MPI consumer guide will also be available.

Foodstuffs is continuing to take the threat very seriously so that our customers can have confidence in infant formula purchased from one of our stores. By their very nature supermarkets are high security environments, every day we have a range security measures in place to ensure the safety and security of our customers and staff. Because of this we have confidence that the variation in protocols around infant formula will continue to offer our customers a high level of security.

Advice from the Police is that the threat remains low but we remind our customers to remain vigilant and alert the appropriate authorities should any sign of tampering be suspected.

Continued advice from MPI

Any customer who has a concern that their infant formula has been tampered with should call MPI on 0800 00 83 33 and they will advise of the appropriate actions that need to be taken. We would ask customers to not take any suspect product back to store.

Any customer who has a concern about their child’s health should contact their health provider or go to their local Hospital Accident and Emergency immediately. Parents can also call Healthline on 0800 611 116 for health advice from experienced registered nurses who provide health information and recommend appropriate care to callers.

For customers who require support about what to feed their baby then Plunket is also available on 0800 933 922.

Foodstuffs brings security to the infant formula shelf 

11 March 2015 - 12.30pm

The news yesterday about the threat to infant formula is very concerning and we know we have an important role to play in keeping customer confidence in the security of the products we sell. Across our Foodstuffs stores of New World, PAK'nSAVE and Four Square we are committed to ensuring parents and caregivers can continue to access their normal range of infant formula. We have implemented a number of additional security protocols through our supply chain and in-store to give customers confidence in the infant formula purchased from our stores. Our approach is essentially to 'bring security to the shelf'.

This means all customers entering a Foodstuffs store will be subject to heightened surveillance and there will be higher security in-store. Some of this security is covert and customers may not notice it at all. But in our New World and PAK'nSAVE stores customers are likely to see some obvious security measures, including:

  • Continuous CCTV monitoring of shelf
  • Signage advising customers of the threat
  • The physical presence of an 'Infant Formula Milk Monitor' at the shelf who is responsible for visually monitoring the product on shelf and with giving infant formula customers the MPI consumer guide on how to check for tampering
  • Our check out staff will also be giving customers purchasing infant formula a copy of the MPI consumer guide so that they can check any product purchased for tampering

In smaller New Worlds or Four Square stores where full CCTV coverage at shelf is not possible customers can expect to see:

  • Signage advising customers of the threat
  • Infant formula moved to in front of check out so that staff can continually visually monitor the product
  • Check out staff will also be giving customers purchasing infant formula a copy of the MPI consumer guide so that they can check any product purchased for tampering

Feedback from customers on the security measures that were implemented yesterday has been very positive. We have been told that customers feel reassured that there is a physical presence monitoring the product in-store and they appreciate the ability to be able to buy the much needed product as part of their normal supermarket shop, albeit with heightened security.

Advice from the MPI

As advised by MPI any customer who has a concern that their infant formula has been tampered with should call MPI on 0800 00 83 33 and they will advise of the appropriate actions that need to be taken. We would ask customers to not take any suspect product back to store.

Any customer who has a concern about their child's health should contact their health provider or go to their local Hospital Accident and Emergency immediately. Parents can also call Healthline on 0800 611 116 for health advice from experienced registered nurses who provide health information and recommend appropriate care to callers.

If you require support about what to feed your baby then Plunket is also available on 0800 933 922.

Foodstuffs infant formula announcement

10 March 2015 - 4.00pm

Foodstuffs is committed to ensuring Kiwi families can have confidence in the infant formula purchased from our stores. While the Police assess the risk of the contamination threat being carried out as low we are still taking the threat very seriously and are putting in place all possible precautions to protect customers.

We are doing everything we can to ensure the product is safe and is not able to be tampered with. Across our stores we have put additional security and controls in place to safeguard the product and make sure it is protected and delivered to customers securely. This means all customers entering a Foodstuffs store will be subject to heightened surveillance and there will be higher security in-store.

All Foodstuffs stores will be providing the Ministry for Primary Industries (MPI) consumer guide which will provide customers with details on how to check the product they are purchasing is safe and has not been tampered with.

We know that families will want to ensure they have an ongoing safe supply for their children, and we are committed to managing infant formula supply to ensure product is available for all. To facilitate this, for now, we are limiting customer purchases to two tins per customer per product line.

Foodstuffs is liaising with the relevant authorities including MPI and the Police. MPI is the lead agency in this investigation so please contact them on 0800 00 83 33 for further information. We suggest customers go to the MPI’s www.foodprotection.govt.nz website for all available information on this issue.

As advised by MPI any customer who has a concern that their infant formula has been tampered with should call MPI on 0800 00 83 33 and they will advise of the appropriate actions that need to be taken. We would ask customers to not take any suspect product back to their local store.

Any customer who has a concern about their child’s health should contact their health provider or go to their local Hospital Accident and Emergency immediately. Parents can also call Healthline on 0800 611 116 for health advice from experienced registered nurses who provide health information and recommend appropriate care to callers.

If you require support about what to feed your baby then Plunket is also available on 0800 933 922.