We take all health and safety issues very seriously. We want to know about anything that may affect people’s safety and well-being in and around the store, including hazards, injuries, or issues with the products we sell. 

If you spot anything that concerns you in or around the store, we suggest you notify a staff member in store immediately. We have a Foodstuffs team that will take appropriate action and liaise with stores to address anything that may occur. To find out more about this you can pop in to your local store and ask at the customer service desk or contact the store through this contact form. 

Download the PAK'nSAVE app or head to paknsave.co.nz to create a Club+ account and start adding items to your cart. Simply choose your preferred timeslot and pay to confirm your order. You then swing by your chosen store at your allocated time to collect your groceries. Check your order confirmation message for instructions. Easy!

If you have questions about your order and anything else, head to our online shopping FAQs. 

Club+ helps you get more from your shop at New World, PAK'nSAVE and Four Square. Scan Club+ at PAK'nSAVE to score a fuel discount on every shop with a minimum $1 spend on qualifying purchases. Save even more on your shop by spending your Club+ Dollars whenever you choose. Go here to find out more about Club+

No. We currently don't offer this service. You can only use a PAK'SAVE Gift Card in store at PAK'nSAVE.

Check out your local store weekly deals here, or shop the deals online here.

For vacancies at PAK’nSAVE - in store, support centre and supply chain roles head to our careers website. Go here for North Island vacancies or here for South Island vacancies.

For jobs in store, you can also pick up an application from the customer service desk.

For your convenience, some of our stores have fuel pumps located on-site.

PAK'nSAVE stores with on-site fuel may issue a paper fuel voucher when you make a qualifying purchase and do not scan a Club+ card. These vouchers can only be redeemed at the fuel site of the store that issued them. When you have been through the checkout, you'll receive a voucher attached to your till receipt, telling you how much you'll save on every litre of fuel. Simply take this voucher to the pumps, enter the code printed on the voucher and you'll instantly receive the savings on your fuel bill... it's that easy! Find out more about PAK'nSAVE fuel vouchers here.

As well as gift cards, many PAK’nSAVE stores offer floral bouquets, hampers, cakes and gift baskets. Get in touch with your local store to view their range.

Simply pick up a Christmas Club card in store, then head online to register it and to start adding funds. You can manage your account, payments and pin online. Find out more here.

We want to make the shopping experience as convenient as possible for our customers by providing enough shopping trolleys for use. Like you, we also hate to see our city's streets untidy! We work closely with local councils and the community to manage our trolleys; but we need your help to return used trolleys and report abandoned trolleys so we can collect them. If you spot a trolley that has been abandoned, we'd appreciate it if you could use this contact form to let us know. In your message, please include the location of the trolley, e.g. "corner of main street and high street" or "outside 3 Jones Drive" and the name of the nearest PAK’nSAVE store, and we will collect it.

From time to time we receive reports that PAK’nSAVE customers are being targeted by online scams in the form of social media ads, texts and emails. Check here to see the latest scams and contact us if you spot something suspicious.

You'll need to register in store for North Island SHOP'nGO - just head to the customer service desk, you'll need to have a form of ID with you.

South Island SHOP'nGO is only available to Club+ members, so you will need to join Club+ to enjoy South Island SHOP'nGO. It's take only a minute to join Club+ online. Once you're signed up, you'll get a tag or use your Club+ card at South Island stores, which you scan to pick up your handheld scanner from the SHOP'nGO kiosk at the front of the store.  

With local owners in every one of our stores, we’re focused on supporting the communities where we live in the way that is right for them. Find out more about our Here for NZ initiatives here.

Food for Thought is our nutrition-education initiative that allows local primary school children to further their understanding in nutrition. Find out more here.

Contact us here and we'll help you out!