Open Today 7:00am - 9:00pm

Opening Hours

Today7:00am - 9:00pm
Tuesday7:00am - 9:00pm
Wednesday7:00am - 9:00pm
Thursday7:00am - 9:00pm
Friday7:00am - 9:00pm
Saturday7:00am - 9:00pm
Sunday7:00am - 9:00pm

We've adapted our Click & Collect services

FIND OUT MORE

The following PAK'nSAVE stores have had their hours changed:

North Island:

Botany: 8:00am - 8:00pm

Cameron Rd: 8:00am - 9:00pm

Hawera: 9:00am - 8:00pm

Kapiti: 8:00am - 9:00pm

Levin: 9:00am - 6:00pm

Manukau: 9:00am - 9:00pm

Masterton: 8:00am -10:00pm

Mill Street: 8:00am - 9:00pm

Ormiston: 8:00am - 8:00pm

Papakura: 8:00am - 8:00pm

Papamoa: 8:00am - 9:00pm

Petone: 7:00am - 10:00pm

Pukekohe: 8:00am - 8:00pm

Royal Oak: 8:00am - 8:00pm

Tamatea: 8:00am - 9:00pm

Te Awamutu: 8:00am - 9:00pm

Upper Hutt: 9:00am - 9:00pm

Whangarei: 8:00am - 8:00pm

 

South Island:

Blenheim: 8:00am - 9:00pm

Moorhouse: 7:00am - 10:00pm

Rangiora: 8:00am - 9:00pm

Riccarton: 7:00am - 10:00pm

Queenstown: 8:00am - 8:00pm

Wainoni: 8:00am - 8:00pm

  • What are you doing to respond to the COVID-19 situation?
    We are continuing to monitor the situation and have formed an internal group to make sure we're prepared to respond if the situation in New Zealand becomes more serious.
  • What do I do if key products I need aren’t in stock?
    We would suggest you come back in a day or so as there is a good chance the product is moving through the system from the supplier via the distribution centre to the store. Additionally, staff in-store may be able to give you a steer on timings.
  • Are we having stock issues?
    If customers continue to shop normally stores will have no issues providing the usual range of products. We would ask all New Zealanders to resist the urge to stock up as this simply puts unnecessary pressure on stores.
  • Do you have hand sanitiser and face masks?
    Since the coronavirus has emerged globally, the demand for hand sanitiser and face masks has significantly increased around the world. Some stores may be completely out of stock and others may have quantity limitations in place. We are continuing to work closely with vendors to secure as much stock as possible, and exploring sourcing new brands to fill the gap, but volumes are limited due to international demand.  If a customer's local store is sold out of the antibacterial products they are looking for, we ask for patience as we secure more stock and get it on store shelves. Advice from the Ministry of Health is that washing your hands thoroughly with soap and water often (for at least 20 seconds) is the best way to keep yourself healthy.
  • What plans do you have in place to protect shoppers and staff?
    At store and throughout the supply chain, staff are across all health and safety protocols as advised by the Ministry of Health to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices.

    We’re working with our stores and cleaning service providers to provide additional sanitising facilities for customers which include wipes for cleaning trolley handles and hand sanitiser dispensing units which will be placed strategically around stores. Many stores already have these units in place and our service provider is actively working with remaining stores to get the facilities in place.

    We would like to stress that none of these measures are being used to replace good hand washing techniques and personal care as advised by the Ministry of Health – the health measures outlined by the Ministry are the best way for the public to protect themselves. These measures can be found here.
  • What kind of cleaning do you have in place to stop me getting sick?
    At store and throughout the supply chain, staff are across all health and safety protocols as advised by health authorities to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices.

    We’re working with our stores and cleaning service providers to provide additional sanitising facilities for customers which include wipes for cleaning trolley handles and hand sanitiser dispensing units which will be placed strategically around stores. Many stores already have these units in place and our service provider is actively working with remaining stores to get the facilities in place.
  • Are staff required to sanitise their hands? And how often?
    At store and throughout the supply chain, staff are across all health and safety protocols as advised by health authorities to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices and frequent hand washing. Our checkouts are sanitised regularly throughout the day and again if any spills and leaks occur. 
  • What cleaning is being done for trolleys and baskets?
    We’re working with our stores and cleaning service providers to provide additional sanitising facilities for customers which include wipes for cleaning trolley handles and hand sanitiser dispensing units which will be placed strategically around stores. Many stores already have these units in place and our service provider is actively working with remaining stores to get the facilities in place.
  • Are you providing antibacterial wipes and/or hand sanitiser for staff or customers?
    We’re working with our stores and cleaning service providers to provide additional sanitising facilities for customers which include wipes for cleaning trolley handles and hand sanitiser dispensing units which will be placed strategically around stores. Many stores already have these units in place and our service provider is actively working with remaining stores to get the facilities in place.

Posted 27/03/2020

PAK'nSAVE are inviting uniformed emergency services and medical personnel to take priority at the checkout and external queues in any store, at any time nationwide starting today.

Effective immediately at all PAK'nSAVE stores around New Zealand, any emergency service or medical professional wearing their uniform or carrying DHB, medical centre or proper identification will be given priority to enter the store, should the store have a line, and to go through the checkout line first.

“We know it might be hard for emergency services and medical personnel to do their shop at a fixed time every day,” says Chris Quin, CEO of Foodstuffs North Island. “Our goal is to provide New Zealand’s much needed essential personnel with the opportunity to do their shop whenever they need to and not have to wait in any line. They are making an incredible commitment to keep us safe as we unite to fight against COVID-19 and we are incredibly grateful for their service.”

The offering applies to all Military, Civil Defence, Police, Fire and Emergency, Ambulance, and medical professionals, including DHB personnel, doctors and nurses.

“As New Zealand works together to eliminate COVID-19, our emergency services and medical teams are going to be critical to help New Zealanders stay safe and well,” says Steve Anderson, CEO of Foodstuffs South Island. “We’re proud to be able to do our bit to make their lives easier when we know they’ll be working long and stressful hours. They deserve priority access all day every day, and our essential working staff look forward to serving them.”

 


 

Posted 25/03/2020

As we’re sure you’re aware, New Zealand will enter the Alert Level 4 ‘Eliminate’ phase of the National Pandemic Plan at 11.59pm on 25th March 2020. The team at PAK’nSAVE would like to provide you with an update on some of the changes that we’re introducing to help keep our customers and staff safe and healthy.

The good news is that our PAK’nSAVE stores will remain open as the Government has identified supermarkets as one of the essential services during Alert Level 4.

Here are some changes that you’ll see in your PAK’nSAVE store:

Managed customer numbers in-store

Stores will be limiting the number of shoppers in-store at any one time. This is incredibly important to ensure you can move freely around to get your grocery essentials and maintain a safe physical distance away from others. 

Reduced number of staff on shop floor

Stores may reduce the number of employees working on the shop floor at any one time. This is to maintain the recommended 2 metre physical distance between individuals. Please respect the appropriate physical distance recommendation as per the Ministry of Health’s guidelines. 

And please remember to:

Nominate one person to do your grocery shop  

We’re asking you to please shop alone. This is to ensure we can keep the number of people in-store at any one time to a minimum.

#shopnormal

Please shop like you normally would and remember there is no need to stockpile. Please only buy what you need and be fair to others who may not have the budget or transportation to stock up. There is enough supply in New Zealand – when products are out of stock on the shelves, it only means there are more on the way to keep up with the sudden increase in purchases. 

Be kind

With everything that’s going on in the world it’s important that we continue to be kind and considerate towards other shoppers, staff and one another. Together, we can nail this. 
Remember, we’ll remain open – PAK’nSAVE is a core essential service and we are fully dedicated to supporting New Zealand through this.

 


 

Posted 23/03/2020

As you will likely be aware Prime Minister Jacinda Ardern announced today that New Zealand has moved to Alert Level 3 of the National Pandemic Plan in order to flatten the curve of COVID-19. These are extraordinary times and if we are to protect our people, extreme measures do need to be taken.

Please be assured that our PAK’nSAVE stores remain 100% committed to ensuring your grocery needs are met and we are doing everything we can to make this happen.

Supermarkets are one of the essential services, as identified by the government and will remain open and able to meet your needs. Please be aware, the alert Level 3 status will now impact how our stores will operate: 

Reduced store hours

Individual stores will determine their own operating hours and may choose to reduce them to cope with the heightened measures now in place. Individual stores will make this call based on the needs of their community and to ensure customers and staff maintain the recommended physical distance of at least 2.0m apart. Any updates to store hours will be made on this page, please check here to stay across your supermarket's trading hours.

Staff protection measures

You will begin to see various (but not necessarily all) staff protection measures in place at your local store including staff wearing masks, protective screens at checkout and floor decals communicating the appropriate 2.0m physical distancing length. We ask you to please comply with store signage and staff direction to maintain physical distancing. 

Community shopping hours

We’re in communication with elderly support groups and they have told us specific shopping hours aren’t what they are looking for, it is also not aligned with Ministry of Health guidance for the over 70s to stay at home. The most important message here is for you to #shopnormal, so there is product on the shelves for the elderly when friends and relatives are shopping for them. 

Nominate a family member to shop

To comply with physical distancing recommendations and to ensure there is a steady flow of traffic in and out of stores within our ‘one in, one out’ system, we are asking you to please shop alone when coming into your local store. This is to ensure the number of people in-store at any one time is kept to a minimum – by leaving your loved ones at home you are helping keep them safe. 

Contactless payments

We encourage you to use contactless payments such as payWave as another way of reducing contact between you and staff. Help us keep you safe.

Click & Collect

We also ask customers who are feeling unwell to please not come to the store to collect their Click & Collect order and to instead arrange a friend or family member to pick up your groceries for you. 

#shopnormal

Please don't stockpile. This is so everyone has an opportunity to buy their grocery essentials. Please buy what you need and be fair and kind to others. 

Be kind

We are asking you to please support us as we work hard to continue meeting our goal of ensuring everyone has access to grocery essentials. We ask that everyone please remains patient and considerate to each other and staff during this time.

We’ll continue to be there for you during this hard time. Please be patient, considerate and kind and we’ll get through this together.

 


 

Posted 22/03/2020

Our stores remain 100% committed to ensuring New Zealanders have their grocery needs met and we are doing everything we can to make this happen.

Supermarkets are one of the essential services Government has identified and will remain open and able to meet the needs of New Zealanders. Our store staff, suppliers, truck drivers, warehouses, customer service and support personnel are critical to helping New Zealand unite against COVID-19. We are extremely grateful to the fact our teams are continuing to work tirelessly to meet New Zealand’s needs at this time, without their ongoing dedication we simply couldn’t make it happen for you, they are the mainstay of what we do. But please be assured, we will continue serving New Zealand and meeting Kiwi’s everyday grocery needs. We are a business where every store is locally owned, and each store is making the best decisions every day for their community as this situation unfolds.

 But we do want to ask our communities to support us as we work hard to achieve this. Please remain patient and considerate to each other and our staff during this time – our people are placing feeding New Zealand ahead of their own personal needs and we are incredibly grateful for their selfless commitment.

Please #shopnormal and we will do all we can to support you.

Kia kaha New Zealand.


 

Posted 17/03/2020

We’d like to assure our customers that PAK’nSAVE has a strong plan in place around COVID-19 which includes keeping our people and customers safe – our focus is very much on ensuring New Zealanders have the essential products they require and we are working with our suppliers to make this happen every day.

At store and throughout the supply chain, staff are across all health and safety protocols as advised by health authorities to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices.

We’re working with our stores and cleaning service providers to provide additional sanitising facilities for customers which include wipes for cleaning trolley handles and hand sanitiser dispensing units which will be placed strategically around stores. Many stores already have these units in place and our service provider is actively working with remaining stores to get the facilities in place.

We would like to stress that none of these measures are being used to replace good hand washing techniques and personal care as advised by the Ministry of Health – the health measures outlined by the Ministry are the best way for the public to protect themselves. These measures can be found here. 

We remind customers to please shop as you normally would. Our online shopping services are under increasing demand and we are doing everything we can to meet your grocery needs. Whilst in store you may see some limits on lines of products – this is to ensure that there is enough for everyone.

We’re grateful for your cooperation and will keep you informed if the situation changes. We recognise that these are unsettling times, and we want you to know that the safety of our customers and staff are our priority.

As you can appreciate we are currently receiving unprecedented high volumes of calls and emails from our customers so we ask that you please refrain from contacting us unless it’s urgent – thanks for your patience and understanding.